The breadth of help required for creating custom reports are technical and require one of our technical services consultants to help address. The support staff is available to answer specific questions or provide assistance when a feature is not behaving as expected. The Services Team can create reports or provide detail training on how to create reports.
The best way to setup a call to address questions about custom reports is through our ExpertEXPRESS (https://www.versionone.com/customer-success/expertexpress/) service.
This is a “pay as you go” type of remote consulting service that can be purchased in 2, 4, or 8 hour time blocks. Once purchased, these blocks of time can be used within 12 months of the date of purchase. The cost is $450 per hour and is consumed in 2-hour blocks.
In many cases, customers start with a couple hours and then expand that to a few more hours for only the very complex or detailed reporting needs. The Services Team can also build it WITH you (pairing) so there is learning along the way.
If you would like to try creating the custom report yourself, please be aware that the process of creating a custom report is very complex and requires a good bit of report writing experience. This is not something that you can just sit down and start doing. If you would like to look at it yourself though, the launch page in the Community site is Analytics Custom Reports.
There are also sample reports installed with every Analytics instance that cover a wide range of basic reports. You can look at those in your own Analytics instance for some tips or starting points for your own report writing.
If you would like to engage our trainers in Analytics, please contact Support and we can get you in touch with the team that can make that happen.