Skip to main content
System StatusContact Support Agility Community

LastPass Conflicts When Inserting Images and Member/Room Avatars

What's Happening

When inserting an image in a rich text field (such as descriptions) or as a member/room avatar, users receive an error message indicating that the image is too large or not the correct format.


This problem only affects VersionOne users who have installed LastPass, a third-party password management browser plugin.

The process that LastPass uses to save passwords and fill in forms conflicts with VersionOne's image upload utility, causing it to think the image format is either wrong or too large.

How to Fix It

To fix this issue, we recommend the following options: