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My Excel template is corrupt and cannot be opened. How do I fix it?

What's happening

Why do I get the following error when I download the Microsoft® Excel import template?

"The file is corrupt and cannot be opened" 


There is an issue when downloading the Excel import template and Excel's protected view settings.

How to fix it

Turn off the Protected View in Excel. You should then be able to download the template. This screencast shows you how. 

If your company policy requires that the Protected View is turned on, we recommend turning the Protected View off long enough to load the file, save the file as another name in a basic Excel format, and then turn Protected View back on.  The advanced template normally works fine, so another option is to use that template.