Skip to main content
System StatusContact Support
VersionOne Community

Login Issues - Cannot Login to Lifecycle

How to resolve the login issue where a users network account does not match their member account in Lifecycle when using Active Directory authentication.

Error Message Received


"VersionOne recognized you as the user shown above, but does not have a corresponding member account configured for that user. Please contact your internal VersionOne administrator for further assistance."

What It Means


Generally, this error message indicates that there is a mismatch between your Lifecycle user record and your network account when you are using Active Directory Authentication. Typically,when your network account does not match your user account in Lifecycle. 

To Resolve

Please get in touch with either the person who set your V1 account up initially or perhaps someone from your IT Team that has admin access to Lifecycle. They should be able to go into the application and correct the issue with your member account. 

  • Was this article helpful?