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Working with Issues

This feature is available in Catalyst, Enterprise, and Ultimate editions.

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The Issues page is a simple, lightweight alternative to sticky notes and whiteboard lists. They help the team track and resolve its impediments and stay productive. The Issues page gives you the flexibility to create, manage, sort, and order your issues in grid view.

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Accessing the Issues Page

The Issues page is available from the following sections of the main menu:

  • Product Planning >Backlog > Issues

  • Sprint Planning > Issues

  • Sprint Tracking > Issues

Working with Issues

Doing the Basics

Blocking Issues

Other Things You Can Do

Adding a New Issue

Adding an Issue in the Grid (Inline)

  1. From the main menu, select Product Planning > Issues.

  2. Click Add Issue. The Issue window opens with the Project field populated.

  3. Enter the required information, and then click Save. Note that the new issue will be assigned a system-generated ID beginning with an "I" and added to the bottom of the grid.

Adding a New Issue Directly

  1. From any Product Planning page, expand the Asset Tray.

  2. Click the Add New... button, and then select Issue. The Issue window opens with the Project field populated.

  3. Enter the required information, and then click Save. Note that the new issue will be assigned a system-generated ID beginning with an "I" and added to the bottom of the grid.

Editing an Issue

There are two ways to edit an issue:

  • On the Issues page, click the Edit button to the right of the issue.

  • Anywhere in the VersionOne, click on any issue title or ID to open the Details view and see complete issue definition. From here, you can make edits, participate in Conversations, add links and attachments, and manage relationships between with assets.

Copying an Issue

  1. From the main menu, select Product Planning > Issues.

  2. Select the issue you want to copy, click the arrow next to the Edit button, and then select Copy. The issue displays above the original and is assigned a unique ID. Note that all of the original issue's attributes, notes, and links are copied to the new issue.

Closing an Issue

  1. From the main menu, select Product Planning > Issues.

  2. Select the issue you want to close, click the arrow next to the Edit button, and then select Close.

  3. In the Issue window, click Close Issue. The system assigns the issue a closed status and removes it from the grid. Note that the issue shows in subsequent searches when you search on closed items.

Deleting an Issue

  1. From the main menu, select Product Planning > Issues.

  2. Select the issue you want to delete, click the arrow next to the Edit button, and then select Delete.

  3. In the Issue window, click Delete. The issue will be removed from the grid and deleted from the database.

Moving an Issue to a New Project

To move an issue to a new project, simply edit the Project field on an issue.

To move multiple issues to a new project:

  1. From the main menu, select Product Planning > Issues.

  2. Select the issues you want to move, and then click Move to Project.

  3. Choose the destination project, and then click Move. Your selected issues are transferred to the new project.

Ranking and Ordering Issues

For most teams, using the Priority value on issues is sufficient to organize and sort their list. However, some teams might prefer to have specific control over the position of each issue in the list. When in the default display settings, issues are displayed in their rank order. You can change order by dragging and dropping issues up or down the ordered list, or by selecting an issue and clicking Move to Project, which allows you to choose to move the issue to the top/bottom of a page or project.

  1. From the main menu, select Product Planning > Issues.

  2. Select the issue or issues you want to rank from the Issues list, and then click Move to Project.

  3. Select Rank from the drop-down menu, and then choose the appropriate ranking destination for your selected issues (Top of Selected Project, Top of List, Move To Page n, Bottom of List, or Bottom of Selected Project). The system reorders your selected issues accordingly.

See Using the Grid for more information about sorting, organizing, and filtering workitems.

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